Program Tickets

Frequently asked Questions

Frequently asked Questions

Corona

Will the festival require rapid access tests, vaccination passports etc.?

We assume that we will have a ‘1.5 metre festival’ in August as we managed to organise in September 2020. That is to say, without access tests and/or vaccination passports etcetera. This stance is based on the positive outlook for the vaccination campaign and the green signals for theatres, festivals, and events at the end of the summer.

Should the government determine that we will need to organise the festival in a different way after all, we will look at what is possible nearer the time. We will notify ticketholders via our channels and through individual messages.

What will happen if the festival cannot go ahead?

We assume that we will have a ‘1.5 metre festival’ in August as we managed to organise in September 2020. That is to say, with a limited capacity and without access tests. This is based on the positive outlook for the vaccination campaign and the green signals for theatres, festivals, and events at the end of the summer.

Should it not be possible for O. 2021 to go ahead, visitors can again choose between requesting a refund or supporting the festival and the makers with a donation.

How many people will be simultaneously present at the venues?

O.’s capacity is limited due to the national and local regulations. These imply that maximally 30 people are allowed per performance/time slot. This number could be adjusted closer to the time of the festival. Therefore, keep an eye on our social media and website. Additional tickets may become available for performances that were ‘temporarily sold out’.

Which additional measures could I be facing at each location?

O. volunteers will be present to provide information and accompany you to your seat at each location.

More info to follow per location.

How should I act during my visit?

You will need to …

  • Take into account other visitors by adhering to the 1.5 metres (5 foot) social distance
  • Wear a mask before, during, and after the performance
  • Disinfect your hands on entering the location
  • Refrain from shaking hands with or hugging other visitors
  • Always follow the directions of the O. volunteers and/or staff at the festival locations
  • Arrive at least 15 minutes before the performance starts. We try to admit visitors 15-30 minutes in advance
  • Limit the use of toilets at the festival locations

Please note, additional measures may apply at the festival locations, see below.

Will I get a refund if I display one or more symptoms?

If you have flu or cold symptoms, please pass on your individually purchased ticket(s) to someone else (day tickets and all-access passes are personal). Are you unable to use your ticket to make someone else happy or do you have a day ticket? You can let us know via tickets@o-festival.nl (please put health check in the header) until 8 am on the day of the performance(s). If so, the purchase price will be refunded but not the order costs.

Do you have an all-access pass or day ticket? You can cancel your ordered tickets by logging into your account on the website. Should you be unable to attend on multiple days, due to Covic-19 symptoms, please send an email to tickets@o-festival.nl if you wish to obtain a refund for the purchasing price of the all-access pass.

Are you unable to attend the festival as more restrictive travel bans have been imposed by the government? You can cancel your tickets and ask for a refund of the purchasing price by emailing tickets@o-festival.nl (don’t forget to mention travel restrictions in the header) until 8 am on the day of your planned visit.

What do I need to do before my visit?

We need you to do a health check before travelling to the festival.

I. Have you experienced one or more of the following symptoms in the past 24 hours?

  • Coughing
  • (Mild) cold symptoms such as a runny nose or sore throat
  • Raised temperatures or fever
  • Shortness of breath

II. Does any member of your household or family display one or more of the aforementioned symptoms; especially in relation to fever and/or shortness of breath?

III. Did you have coronavirus and has this been diagnosed in the past five days (through a lab test)?

IV. Do you have a housemate/family member who has contracted the coronavirus? Were you in contact with them in the past five days, at a time when they were still showing symptoms?

If you answered YES to one or more of the above questions we regrettably cannot welcome you to the festival and we ask you not to attend.

Ticket sales

When do the festival ticket sales start?

All-acces ticket sales start on 22 April at 2:00 PM. The full programme will be announced on 10 May. Day tickets and individual tickets are available from that moment on.

Where do I buy a festival ticket?

You buy your O. tickets online at www.o-festival.nl.

During the festival you can purchase last-minute tickets online (if available) up to 5 minutes before the start of the performance; there are no box offices in the locations.

What is the process for online tickets?

After completing your online purchase you will receive an e-ticket, which you will need to gain admission to the performance.  Show the barcode of the e-ticket on your smartphone’s screen or print the e-ticket and bring it with you. Make sure that the barcode of the ticket is clearly visible. Are you printing your ticket on paper? Make sure there is no fold running through the barcode.

Is there a waiting list for (temporarily) sold-out performances?

There is no waiting list. Possibly, tickets for (temporarily) sold-out performances may become available on the day itself. Keep monitoring our social media.

During the festival you can purchase last-minute tickets (if available) up to 5 minutes before the start of the performance. However, you need to do so online; there are no box offices at the locations

Can I go to a festival location to see if last-minute tickets become available?

During the festival you can purchase last-minute tickets up to 5 minutes before the start of the performance in question (if available). However, you need to do so online; there are no box offices at the locations. Possibly, tickets for (temporarily) sold-out performances may become available on the day itself.

I have received a promotion code. How can I use it?

You will need to do take the following steps to use the promotion code.

Click on Tickets near the selected performance. Next, you log in to enter your promotion code. Then click on, Do you want to enter a promotion code? in your basket. You input the code here and click Enter. The option Promotion will appear. Click on Order and then Payment. You will receive an e-ticket by email.

Can I purchase a ticket without creating an account?

You can buy individual tickets without creating an account but we will need your email address in order to send on your ticket(s). When purchasing a day ticket or all-access pass, you will need to create an account as it is the only way to order tickets for the performances.

What payment methods can I use?

You can pay online using iDEAL, VISA Mastercard, or PayPal.

What is the reason for charging a €2 fee per order?

O. charges a (one-off) €2 fee for each online order in connection with the use of Active Tickets and the payment platform Buckaroo.

After purchasing a day ticket or all-access pass you will not be charged €2 per order.

 

Can I return or cancel my purchased tickets?

It is not possible to return, exchange, or cancel a ticket that has already been purchased. Always check if you have selected the correct tickets, date, time, and numbers before confirming your order. The exception is a cancellation following a health check. This is possible up to 8 am at the latest on the day of your visit by sending an email to tickets@o-festival.nl (please mention health check in the header). See also, A corona-proof festival.

Do you have a day ticket or all-access pass and you are (unexpectedly) unable to attend a performance? You can return these tickets under ‘My orders’. All of the performances that you have ordered with a day ticket or all-access pass are also listed on your day ticket and all-access pass as you will see when you log in on the website.

Can I use the Podium Cadeaukaart?

O. is not affiliated with the Podium Cadeaukaart so the card cannot be used when buying tickets.

 

What discounts does O. offer?

If you have a CJP (Cultureel Jongeren Paspoort) you can buy tickets for O. at a discount. Check the O. discount code on CJP.nl and order your tickets at a discount of up to €7.50.

Younger than 30 but don’t have a CJP? Buy it here for € 13.50 per year and use the discount straight away.

Do I need to print the ticket(s) that I have bought?

If you have a smartphone you do not need to print the tickets as you can show  of your ticket on your phone at the entrance of the venue or location.

If you do not have a smartphone you may print the PDF that has been sent as an attachment with the confirmation email. Make sure the paper is not folded across the QR code as this can impede the scanning of the ticket.

I have paid but did not receive an email confirmation

If you did not receive an email confirmation, you can email your name and the performance for which you have ordered tickets to tickets@o-festival.nl. We will resend the email confirmation.

I have paid and received a confirmation, where do I find my ticket(s)?

The text ‘Click here for order details’ is included in the confirmation email. Click on the word here to ensure that your tickets can be downloaded as a PDF.

I have a day ticket/all-access pass. Do I need to show the ticket I have ordered at each performance?

After ordering a ticket for a particular performance you do not need to print the ticket as it will be added to your day ticket or all-access pass. You will find the QR code of your day ticket or all-access pass in ‘My account’ under the tab, ‘My Tickets’. After the QR code of your day ticket or pass has been scanned at the door, you can go inside.

All of your performances are also visible under ‘My orders’ while you are logged in. Please note that your day ticket or all-access pass, by itself, will NOT give you access to a performance unless you have ordered a ticket for the performance in question in advance.

Is there a box office at each festival location?

No, there will be no ticket sales at the festival locations during O. whereas you can order tickets online (if available) up to five minutes before the start of the performance. The O. volunteers who are at the festival locations will offer to help you if needed.

What does it mean if a performance is ‘temporarily sold out’?

The festival’s capacity is limited to maximally 30 visitors during each performance. This may mean that performances will (temporarily) show the notification ‘sold out’. A limited number of tickets may become available on the day subject to the prevailing corona guidelines. We will update you on our website and social media should additional tickets become available.

Day tickets

How do I purchase a day ticket?

At the top of the Day tickets page you will find the days for which day tickets are available. Make a choice and click on ‘Buy tickets’ in order to pay for your day ticket. Once you have completed the payment, you will receive a confirmation email. Your day ticket will then be linked to your email address. PLEASE NOTE: You do not yet have access to the performances. You will need to purchase a separate ticket via the programme for each performance that you want to attend.

I have a day ticket. Do I need to have a ticket for each performance that I want to see?

Buying a day ticket does not give you direct access to the performance. You will need to order a ticket in advance for every performance that you want to see. See also, How do I order performance tickets when I have a day ticket?

How do I order performance tickets when I have a day ticket?

Go to the programme, click on ‘Performance’ under the day for which you have purchased a day ticket. Click on ‘Buy tickets’. Now you should see type of ticket, e.g. ‘Day ticket €0’. You can only order one of these tickets.

If the type of ticket does not appear, you may have selected a performance that is not taking place on the day for which you have bought the day ticket. Should this be resolved and you still cannot see the type of ticket, try to log out of your account and then log in again. If this doesn’t help, send an email to tickets@o-festival.nl.

I have ordered performance tickets using my day ticket. Should I print the tickets and/or show them when I want to visit the performance?

If you have a smartphone and you ordered a ticket for a performance, there is no need to print it. The performance ticket will be attached to your day ticket. After the QR code of your day ticket has been scanned at the entrance (on your phone), you will be allowed into the venue. You will find the QR code of your day ticket under ‘My account’ below the tab ‘My tickets’.

All your performances are listed under ‘My performances’ once you are logged in. Please note that your day ticket, on its own, does not offer access to a performance until you have ordered a ticket for the performance in question.

If you not have a smartphone, you can print the PDF that was attached to the confirmation email. Make sure that the paper is not folded on the QR code as this will make it harder to scan the ticket.

How can I cancel the performance tickets that I have ordered?

You can click on the link, ‘I will unfortunately need to cancel my ticket’ in the confirmation email. This will take you to your order history in your account. You can also directly log into the website and go to ‘My orders’. Ga to the performance and click on ‘Cancel order’. Now your order has been cancelled.

Considering the limited capacity of the festival, it is important that you return your ticket on time. We can make someone else happy with your cancelled ticket for sure. Thank you for your cooperation.

I have a day ticket/all-access pass. Do I need to show the ticket I have ordered at each performance?

After ordering a ticket for a particular performance you do not need to print the ticket as it will be added to your day ticket or all-access pass. You will find the QR code of your day ticket or all-access pass in ‘My account’ under the tab, ‘My Tickets’. After the QR code of your day ticket or pass has been scanned at the door, you can go inside.

All of your performances are also visible under ‘My orders’ while you are logged in. Please note that your day ticket or all-access pass, by itself, will NOT give you access to a performance unless you have ordered a ticket for the performance in question in advance.

Passe-partout

How can I cancel the performance tickets that I have ordered?

You can click on the link, ‘I will unfortunately need to cancel my ticket’ in the confirmation email. This will take you to your order history in your account. You can also directly log into the website and go to ‘My orders’. Ga to the performance and click on ‘Cancel order’. Now your order has been cancelled.

Considering the limited capacity of the festival, it is important that you return your ticket on time. We can make someone else happy with your cancelled ticket for sure. Thank you for your cooperation.

How do I buy a passe-partout?

At the top of the passe-partout page, click on the festival data in the green bar and then on ‘Buy tickets’ in order to pay for the passe-partout. After making the payment you will receive a confirmation email. Your passe-partout is now linked to your email address. PLEASE NOTE: You do not yet have access to the performance itself. You will need to purchase a separate ticket via the programme for each performance that you want to attend.

I have a passe-partout. Should I obtain a ticket for each performance that I want to attend?

Go to the programme and click on ‘Performance’ under the day for which you have bought an all-access pass. Click on ‘Buy tickets’. Now you should see the type of ticket, e.g. ‘passe-partout €0’. You can only order one of these tickets.

If the type of ticket does not appear, you may have selected a performance that is not taking place on the day for which you have bought the passe-partout. Should this be resolved and you still cannot see the type of ticket, try to log out of your account and then log in again. If this doesn’t help, send an email to tickets@o-festival.nl.

 

How do I set about ordering performance tickets using a passe-partout?

Go to the programme and click on ‘Performance’ under the day for which you have bought a passe-partout. Click on ‘Buy tickets’. Now you should see the type of ticket, e.g. ‘passe-partout €0’. You can only order one of these passes.

If the type of ticket does not appear, you may have selected a performance that is not taking place on the day for which you have bought the passe-partout. Should this be resolved and you still cannot see the type of ticket, try to log out of your account and then log in again. If this doesn’t help, send an email to tickets@o-festival.nl.

I have a day ticket/all-access pass. Do I need to show the ticket I have ordered at each performance?

After ordering a ticket for a particular performance you do not need to print the ticket as it will be added to your day ticket or all-access pass. You will find the QR code of your day ticket or all-access pass in ‘My account’ under the tab, ‘My Tickets’. After the QR code of your day ticket or pass has been scanned at the door, you can go inside.

All of your performances are also visible under ‘My orders’ while you are logged in. Please note that your day ticket or all-access pass, by itself, will NOT give you access to a performance unless you have ordered a ticket for the performance in question in advance.

Locations

How do I get to the locations?

The O. locations can be reached in many different ways. Rotterdam boasts an extensive network of bussestrams, and metro lines. You can rent bicycles (OV-fietsen) in various stations. This also gives you the chance to explore the city in an easy and agreeable manner. Click here to find out more  about getting around.

Please also check the tips on our Plan Your Visit page.

Where does O. takes place?

O. will run in dozens of different locations across Rotterdam. Most locations in the inner city are within walking distance of each other whereas several are just outside the centre. You can see the festival locations on this map.

Accessibility

Are all of the performances in Dutch?

Most performances are in the ‘Language No Problem’ category so you can enjoy them without any prior knowledge of the language. The use of surtitles is indicated on the performance page.

Can I visit the festival in my wheelchair?

The wheelchair icons on the performances page indicate which performances are accessible for wheelchair users. However, the number of wheelchair spaces is limited so please contact tickets@o-festival.nl in advance.

How accessible is O.?

O. is an open and hospitable festival that wants to be accessible for everyone. We are working closely with our location partners to be accessible to people with a (moderate) impairment. O.’s programme is accessible, to a large extent, for visitors with physical, auditory, visual, or cognitive disabilities.

Look our site to find information about the physical accessibility of the buildings and/or grounds per location. More information is to follow. Click here for additional information about the accessibility per festival location.

Icons are used to communicate the practical information for each performance. They indicate whether the performance and/or location is accessible for people with auditory, visual, or physical disabilities. Other information concerns the (sung) language, surtitles and/or additional details, such as the use of a stroboscope or loud sounds.

If you have any queries about accessibility please look at the FAQs or send an email to lian@o-festival.nl.

Organisation

Why are you no longer called Operadagen Rotterdam?

Operadagen Rotterdam has operated as O. since the start of 2021. We said goodbye to the name but not the history after 15 years. Operadagen Rotterdam developed into a progressive public festival with an impressive international reputation. Until, finally, its name no longer seemed to match its far-reaching future ambitions.

You can listen here to a special episode of the (Dutch-language) podcast Zijn Ze Nou Helemaal Bevlogen? and find out everything there is to know about the course that O. will be steering and the festival’s brand-new look & feel. Our guests are Hans Blik (managing director O.), Rajiv Bhagwanbali (director), Ylaysa Harris (marketeer O.) and Hanneke Minten (senior designer Das Buro). Presenter: Simone van Hulst.

What is O.?

O. is a festival for curious visitors. O. stands for opera as well as for opening up the genre. O. does not pigeonhole. O. is Opera. Music. Theatre. O. focuses on adventures, talented makers, and crosslinks with other disciplines. From performance to electropop; from tearjerker to street culture. O. is open-minded. Oh, yeah!

 You can read more about our mission and vision here.

I am a maker. Can I send you a project proposal?

Use the online application form to submit a project proposal. Artistic director Guy Coolen and dramaturg Tobias Kokkelmans will review all the submitted proposals.

I would like to support O. financially, what should I do?

Every form of support is welcome; especially at this time. It will enable us to continue to support young makers. When you order a ticket for O., the process includes the option to help the festival with a donation.

O. has an ANBI status. Should you wish to support the festival financially in a different way, please contact Hans Blik (managing director) at hans@o-festival.nl.

Can I do an internship at O.?

Yes! We offer opportunities for internships throughout the year. Send an email to info@o-festival.nl with the word ‘internship’ in the header.

Are you still looking for people to help out?

Yes! We always need people who would like to volunteer at the festival. Email crew@o-festival.nl or check this page.

Are you interested in getting involved in the organisation of the festival? Send an unsolicited application to info@o-festival.nl.

Other

I have never received a message about my purchased tickets for the cancelled festival in May 2020. What happened?

We contacted everyone who bought a ticket once it became known that the festival could not go ahead last May. We sent messages to request support for the festival and our makers by making a donation and about the possibility of obtaining a refund. Some of these messages may have ended up in spam or junk folders.

Please contact the festival at tickets@o-festival.nl so we can inform you about the different options.

Always up to date

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Locatie

O. gebruikt haar stad als podium en decor. Veel voorstellingen zijn op onalledaagse en onontdekte locaties in de stad: pleinen, woonkamers, kerken, een oude wasserij, winkel, bovenop de Bijenkorf en zelfs een fitnesscentrum.

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